FRONT DESK ADMINISTRATION
“ Elevate the patient journey through seamless and cohesive front office administration”.
CareCloudMed front office administration is guided by a team of experienced medical professionals and utilizes integrated clinical technologies to elevate the patient experience and boost satisfaction levels within medical practices.
Insurance Eligibility Assessment
Conducting insurance eligibility verification for patients represents the initial crucial step before scheduling their appointments, ensuring a seamless process and preventing any insurance denials.
Patient Appointment Calls
Over 60% of patients opt for digital appointment scheduling, underscoring the paramount significance of effective telephone call management for our front desk team.
Appointment Confirmation
Our dedicated medical front office and billing team collaborates to reduce patient appointment no-show rates through an effective confirmation and follow-up system.
Patient Subsequent Appointments
CareCloudMed front desk solution is crafted to meticulously document every patient encounter and ensure the continuity of follow-up visits, minimizing the risk of oversights.
Patient Financial Remittance
Our integrated technologies work seamlessly from patient visit scheduling to payment collection. The system manages payment data at the front desk.
Feedback and Surveys
Attending to the concerns voiced by patients marks the initial stride toward resolving any issues and effecting improvements. Therefore, we gather feedback as a means to enhance the overall value we provide.